Lewisville Auto Repair

Pains me to write this because I had high hopes for this woman owned business, but we had a very disappointing experience last weekend. We’ve taken two of our vehicles here to have oil changes in the past with no issues and superior service. At one of our oil changes, we were told our serpentine belt needed to be replaced. The car doesn’t get driven much so we thought we could put it off a little so my husband asked the mechanic for an out the door quote (including parts and labor) and was quoted $169. We saved money and came back months later to have the service done and made an appointment in advance. Imagine our surprise when the price went up $100! When my husband questioned it at the shop, he was told the original quote didn’t include labor. He was confused but took it as fact but then looked up the cost of the part online and saw the serpentine belt runs for about $69…..labor was to be a little over $100 so how were we mistaken. Again, he called the shop for clarification and was told “it’s called inflation” in a very rude tone. Ironically, I know the owner who picked me up when the car repair was complete and I had no knowledge of my husband’s prior conversations. She told me it was some “dumb blonde” who worked the front desk for her who misquoted him the price for parts and labor. Needless to say, lesson learned and we will not be back. It hurts my heart because I’ve worked with the owner on a professional level but the communication we received was far less than professional. As the saying goes, “fool me once….shame on you. Fool me twice…shame on me. And fool me 3 times…goodbye Dis-Honest1 auto.”

I came in due to an engine light, and car felt as though it was racing. I was told I will be charged a $150 diagnosis fee, but if I opt to repair with them, they will reduce the fee to just $50. Turns out it was a transmission issue they didn’t have the capability at their facility to fix. I was planning to have it done there itself if they were able to fix. I was told I would need to take it to a dealership but they were not willing to atleast reduce the diagnosis fee since I had no other option.

It started off fine. Took mechanic 2 hours to do an oil change and an inspection. Said I failed the inspection cause of the gas cap. Did not explain that to me while I was there. Had to go to a Nissan dealership to find that out then went to auto zone to buy a new gas cap. Why couldn’t he (Honest mechanic) just have told me from jump what was wrong. And he left my car running while I was checking out. Gas too high for that. When I came back for re-inspection, it took another hour and a half for them to check the new gas cap. If I had not said anything about a car that got there AFTER me going before me I would have been there another 2 hours for a $17 gas cap. I will not be returning. Unfortunate that I had the experience I had. I will say however the front desk staff was pleasant.

Great service!!

I’m a six-time repeat customer of Honest-1 because the level of technical proficiency, communication, customer service and professionalism is usually excellent. However, my most recent visit was disappointing. Communication, professionalism and honesty were excellent, but accountability and customer service was not. My vehicle was taken in three times for the same issue over a span of 5 months I believe, and never repaired completely. Honest-1 expected me to pay for its oversight on what was called, “a standard repair procedure.” My complaint is due to the fact that the procedure is standard, so I expect any technician to know what’s standard. Unfortunately, Honest-1 requested that I pay for its multiple attempts at repairing the part using a standard procedure. I don’t think I should be held responsible for the cost of the repair. I have certainly appreciated the service in the past, but this most recent lack of accountability and customer is my reason for the 1 star.

I feel so much safer now. Very complete safety inspection revealed a few issues I would have let slide due to other life distractions. I love the good clear way everything was communicated. Nice friendly, caring people. Snacks, rides, pleasant environment too. Just super.

Prayed and there it was-courteous considerate professional clean-great hospitality-children have a space for play with a movie-waiting area felt like a large open living room w a fireplace-great magazines-a franchise that is local and appears to be transparent and owned by a woman-quick tat for service and estimates -very impressed and grateful-prayers for continued success to your business and your family-welcome to The Colony!******2-21-19***UPDATE-follow up 3rd visit-Honest-1 is all and more than expected -10 star experience-CUSTOMER FOR LIFE! THANK YOU ROBIN AND YOUR WONDERFUL COMPANY-4th post-10 star all the way-blessed and grateful I am!-trip 5 just got inspected-passed! Love this place- best people service and hospitality 10 + Stars all the way***update new vhcl 2017 Honda Fit-going to continue to patronize this business and will refer all my friends to this establishment-Bless this business and their employees. Running out of room! 8-4-2020-update 9-26-20 no changes just the best ever bless this business and their staff and their customers and God Bless America...2-8-21 no much room for an update-I will be forever loyal to this business-taken care of my hoopties and my miracle new car-bless this business Father and their families, their employees and their employees families and their customers and their families-******8- 6 '22-.again-excellent 10 stars-customer for life drive 100 miles for Honest One-bless yall!💜

I had an excellent experience with Honest-1! The staff (Jose in particular) were very helpful and communicative, I always felt like they were keeping me in the loop as best they could. Repairs were completed promptly and fixed the issues I was having, and they even let me know some of the work I had requested would be redundant which chopped a large portion off the initial estimate. Excellent service, I'd highly recommend them.