Lewisville Auto Repair

Great service and atmosphere!

Absolutely blown away by the customer service here!! Wonderful group of people!

Great people that work here. Honest and knowledgeable.

I am looking for a new place to call home on my automobile maintenance. So, with the reviews being either excellent or no good I tried to be open-minded and give the place a try. I was surprised at how nice the place was when inside. I did not like the fact that there is no window for the customer to observe their car being worked on. I was also surprised that they use DEXOS™ Oil for their house brand. That is a General Motors Brand and specification. It first came out as AC Delco oil. I am not sure about using General Motors Oil in my Lexus, but I use 100% Synthetic Oil and though I prefer brand name oil, not produced by a car company, which has only been producing oil since 1999. I went with it because I change my oil regularly and so if a name brands someplace else, I can switch next time. A routine oil change and lube was all I wanted; My SUV takes 6.4 quarts with a new filter. The cost was $96.62 with the $15.00 coupon I printed off the web site and the “cash” discount. The Cash discount is the second strike against them. Cash is the only thing that you will be able to use, without a 3.5% markup in this establishment. They will not take a bank check at all. They treat PIN Debit Cards just as if they were American Express, Discover or whatever. They treat all plastic the same. It is a widespread practice for Credit cards in modern times, but that is the whole point of PIN Debit Cards. The Restaurant Industry and the Service Station industry have been doing this for a while, but they do not treat PIN Debit Cards on your bank account as Credit Cards. They treat them as businesses used to treat bank checks. I really cannot name any other strikes though. It took them an hour to change the oil and service the car and I had an appointment. The waiting room is above average with TV, Coffee, Soda Machine, snacks, comfortable chairs, and a relaxing atmosphere. I am still looking for my perfect place to call home, but I would give them another try. Just be sure to have CASH. I give them a solid four stars. They just do not seem to be proud of their house lubricants, no advertising or information. With no way to observe your vehicle or workers they must not be proud of those, and they are not realistic about their payment options. When most businesses are moving away from cash going to plastic, this one is running in the opposite direction.

Real good honest autocare

I recently discovered this wonderful place and have already taken my car there twice. The staff at the front desk are welcoming, the waiting area is quite pleasant, and the service technicians are great. Give them a try!! I think youll be glad you did. :)

Pros: Solid place to get work done. They’re very quick, efficient, and friendly. Didn’t experience any sort of upselling of service you don’t need that you would normally expect at another shop. Very classy. Tire rotation and oil change was pretty pricy at $105 (dealer cost is about $80), but the brake fluid flush was competitive at $112, so it evened out. Cons: They do charge an exceptionally high 3.5% if you pay with debit or credit, which really rubbed me the wrong way. I can understand the fee as they are a small business, but the customer experience suffers because of this. Would much rather the business just bake the fee into the cost. Just my 2 cents. Fee can be avoided if you bring cash. Checks are not accepted.

Pros: Solid place to get work done. They’re very quick, efficient, and friendly. Didn’t experience any sort of upselling of service you don’t need that you would normally expect at another shop. Very classy. Tire rotation and oil change was pretty pricy at $105 (dealer cost is about $80), but the brake fluid flush was competitive at $112, so it evened out. Cons: They do charge an exceptionally high 3.5% if you pay with debit or credit, which really rubbed me the wrong way. I can understand the fee as they are a small business, but the customer experience suffers because of this. Would much rather the business just bake the fee into the cost. Just my 2 cents. Fee can be avoided if you bring cash. Checks are not accepted.

Changed my car battery 5 minutes before closing time