Pros: Solid place to get work done. They’re very quick, efficient, and friendly. Didn’t experience any sort of upselling of service you don’t need that you would normally expect at another shop. Very classy. Tire rotation and oil change was pretty pricy at $105 (dealer cost is about $80), but the brake fluid flush was competitive at $112, so it evened out. Cons: They do charge an exceptionally high 3.5% if you pay with debit or credit, which really rubbed me the wrong way. I can understand the fee as they are a small business, but the customer experience suffers because of this. Would much rather the business just bake the fee into the cost. Just my 2 cents. Fee can be avoided if you bring cash. Checks are not accepted.
Thank you for sharing your detailed feedback, T M. We're glad to hear you found our service quick, efficient, and friendly, and that you appreciated our straightforward approach. We understand your concerns about the debit and credit fee and will take your suggestion into consideration. Your input is valuable to us as we strive to improve our customer experience.
- Honest-1 Auto Care Castle Hills TX