Lewisville Auto Repair

Friendliness, Cleanliness and comfort with the service received.

In my opinion, Honest - 1 Auto Care is anything but honest. The first thing I don’t like about them is they charge you a fee if you don’t pay with cash. They say it’s to cover the credit card fee they pay but that’s baked into the price of the service. It’s just an extra fee. We took my wife’s car there because AC unit was not cooling. They charged us over $500 to perform a diagnostic service, repair a leak and add coolant. About a week later, my wife started noticing the AC as starting to blow warm air just like before. Over the next week the air temp continued to get warmer until it was back to where it was before we took it in. When we took the car back they told us we now have a leak somewhere else and it’s going to cost more than $700 to fix it this time. The individual we dealt with was arrogant and condesending and would not work with us at all. After we complained, they said they would waive the diagnostic fee that they shouldn’t have charged us for in the first place since we came back for the same problem. I recommend staying as far away from this place as possible.

Found our O2 sensor was under warranty-repair completed timely at no cost.

Great customer service. Good time management. Worked with my crazy schedule to get my car done in the time I had available. Looked up and honored warranty. Trustworthy!

Great service, friendly staff , clean / large waiting room

My car was serviced very quickly and professionally. Robert gave me a review of the systems that were checked. He answered all my questions, and I was on my way with a complimentary bag of chip left on my console with the company card. That’s what I call great service!

They LIED to me! They told me it would take 30 min to an hour for a state inspection. I sat there for about 15-20 min and it was already done. AND on top of that, the person at the desk was friendly! Can you believe it? Totally acceptable.

They were very quick and efficient. Jonathan was very knowledgable and they also have snacks and drinks which is nice for those feeling peckish.

Great mechanics and service. Everyone was polite and listened to what I was concerned about. As a woman taking your car end can be intimidating but they definitely made me feel heard. I’m very happy with the service and will be going back again!