Lewisville Auto Repair

(972) 829-6283updated hours:
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 4:00 PM
5

I came in to Honest1 with a Check Engine light. It turned out that my gas vent valve had failed and needed to be replaced. So I grabbed a Water and waited as Greg, the master tech fixed the valve. When they were finishing up and checking the car, Greg noticed one of my tail lights were out and just fixed no charge. Great service and Great staff! Thanks Honest1

1

I was very excited to take one of my vehicles here after seeing the news story about a woman owned car shop and being given honest quotes. I called, briefly detailed what was going on and said we had gotten some outrageous quotes and wanted to see what their bid would be. I set an appointment and my husband drove the hour to the shop to have them check it out. That's when they decided to tell him it was $105 just for a diagnosis. If the point of this shop is because woman are tired of being misguided and treated differently then why would they not tell someone who calls in that there is a diagnostic fee? It makes sense to me that as a Woman, I don't know this is a typical practice. My husband was apologized to and told they are "learning and living". In my experience customer service goes a long way. In part of their learning curve and considering my husband just drove an hour, they could have comped the diagnostics and wrote it off as a learning curve and possibly gained us a loyal customer. Additionally, Jiffylube did not charge anything for diagnostics and Firestone charged $22 which tells me they are price gauging before they ever look at your car. I am disappointed in my experience as I was really looking forward to giving them my business. At the end they offered to put it on the rack and take a quick peek. By this point we were done and declined the offer and decided to stay somewhere close to home.

5

An incredible team of people to work with. Thanks!

5

Very personable service. They explain everything in simple terms and look out for their customers.

5

Excellent service and client attention. John was great!

5

Obtained 90K mile service for Lexus GX460. John was helpful in determining what did and did not need to be done. Price was half of what the dealer had quoted. Clean and comfortable lobby. Great service.

5

I'm very grateful for finally having a car maintenance shop close to home. Service was performed in a timely manner, great atmosphere, and the staff was awesome! Definitely be spreading the word to everyone.

5

fast, on time, courteous 5 star all the way

5

Went today for an oil change and the front desk went above and beyond to make sure I had a great experience! I'd give 6 stars if possible!

5

5 stars to an awesome, friendly, and understanding group of people!!

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