Lewisville Auto Repair

I showed up with my dog on a very rainy morning to get my oil changed, daytime driving lights replaces, tires rotated and state inspection complete. I parked my car and within minutes a very considerate lady with an umbrella was at my driver side door to escort me thru the rain. The lobby area was very clean and everyone was super friendly; the girls even gave my dog a treat. I made an appt so they knew what needed to be done. Left my car with them and within about an hour and 1/2 they gave me a call to say everything was complete. Growing up with a dad as a mechanic, I believe their rates are fair. If you want fast, friendly, excellent customer service without the grungy "charge you for things you don't need done" auto shop feel, then I highly recommend Honest-1 Auto Care! Plus they leave a snack and thank you card in your car.

First time I took my car here and I will definitely be back great customer service from everyone

After a 20 year career in automotive with Goodyear Automive Service, I feel I have a fairly good insight of how a automotive should operate. My recent experience with your facility was pleasant and professional. I will make a concerted effort to pass on my experience with anyone in need of service. Thank you Lance, Ana and Leonard. Jerry Racht

Let me tell how how much I am frustrated with Honest 1. Took the car in because the AC was not working, they look at it and find that a hose is broken and needs to be replaced. The hose is not something they keep in stock for my vehicle, it's a Volvo so that is to be expected. They said when we were ready to have it replaced to give them a call a day before so they could have the part sent to them overnight. I called on a Monday to set up an appointment for Wednesday, Anna answers the phone and I tell her that a part needed to be ordered I wanted to make sure they had plenty of time to order it. Arrive on Wednesday for the appointment and sadly the part had not been ordered. They ordered the part and apologized. Came in the next day and dropped the car off. Sadly the part was not correct so they were unable to replace it. They call and tell us they know a place that can rebuild the part for less than buying a new one, awesome saving money and they still offer the warranty on it. But once the car was ready to be picked up they asked for the full amount. I asked how much they paid to have it rebuilt and was told it was 160, that's about 150 cheaper than the original part. Why was I being asked to pay full price for a part they had rebuilt. I don't leave bad reviews because I understand things happen. It's like okay you forgot to order the part, things happen. But never once did anyone apologize for the inconveniences. I was given attitude for asking details about how much they paid for things to see if it was properly reflected on my bill. Not giving them a one star because I did get an oil change there and they were upfront about everything with that. Just feel like I was being taken advantage of.

I have complete confidence in Honest-1 Auto Care. My car runs great now! I will continue to use H1 as my auto mechanic. Very personable place and clean too. No motor heads trying to take advantage of people who are ignorant about cars and how they work. That is a huge win in my book.

Great Service by awesome staff who go out of the way to help customers!!

I had an amazing experience from start to finish. I didnt have a whole lot of money to spend and they still gave me quality service. The customer service made me feel like I was family, or in some sort of VIP exclusive club. Not to mention the interaction with my kids while we waited. I rage about the company to all my friends. I will never go anywhere else for car service. Thanks for being genuine.

Went in to get a tire patched, and was done in 15 minutes. Thorough and quick service was much appreciated!

Very good service.Clean enviornment and service desk lady very helpful and polite.Thanks we get your center close to my home.

Outstanding customer service! Will definitely return!