As a travel RN, auto repairs on an older model car with high mileage can cause great apprehension. After a disappointing response at a Nissan service center regarding high mileage , I Goggled auto repair Plano and Honest A-1 was the first ad and I got a read from their ad. So I called and spoke to Ted, explaining first that I had an older model car with high mileage and he told me that recently a car with twice as much mileage that I have on my car had been repaired there. I quickly went there prepared to wait all day, if needed to find the root cause of the problem with my car. After Ted test drove my car, it did do what I had been explaining to anyone who would listen, FINALLY, but more time would needed to get to the root of the problem. So I was given a loaner car until they could figure out the problem and the problems were figured out. My car was repaired within a week and runs perfectly and I received a great 3 year/36,000 miles warranty. Ted provided the most compassionate customer service to a RN in need. With much gratitude, thank you so much.