This has got to be the slowest shop I have been to. I had a 10am appt, so I arrived at 9:30 (I was taught to always be early for appointments). At about 10:45am the technician finally moves my car to the bay area. It is now nearly 1pm and I am STILL sitting in the waiting area with no answer to my problems I reported. I drove from Richardson to try this place out since I had heard they cater to treating women fairly. I have done a lot of my own work on my vehicle. So, I'm not one of those women who don't know anything about cars. I will NEVER come back again. About to get my car and go elsewhere. **Update** 1:27pm Still have no solid answer and have finally asked for my vehicle so that I can take it somewhere else. We shall see how long it takes to get my vehicle back. They obviously are not trained in diagnosing suv heating systems.