Proffessional, friendly, and quick. Nice waiting area with a really good coffee machine, snacks, tv, comfy chairs, and a kiddie corner with thier own tv. Took my truck in for a pricey repair I was dreading. They quoted me a similar amount to another shop so I decided to give them a try since it was close to my work. They offer shuttle services, which I used a few times. John Michael, Kim, and Robin were very helpful. I overheard them dealing with a very entitled and mechanically ignorant customer demanding to speak to the tech who worked on his vehicle. I was impressed with how patient the technician was taking the time to explain to the guy every step of what was done. I had a great experience.