First visit, it was a good visit. The establishment is really clean and the staff is really friendly. They have refreshments for customers whom are waiting along with working TVS to watch while you wait. The only reason for the 4 stars is that all of the customers that walked in after me all got their service and left. I was expecting a 1 hour and 30 minute wait but I was there for 2 hours and 30 minutes. Yes what they needed could have taken lesser time than my oil change but I know one of the customers behind me needed an oil change and additional things checked and inspected and he left before me. Maybe they were regulars, I’m not sure but that was weird to me. Overall, give them a try, you will be satisfied.
Hi Tiffany, we apologize for your wait. When we looked at your drain plug we discovered it was stripped and it took some time to find one that would fit. We wanted to ensure that we did not send you on your way with a defective drain plug. Please let us know if there is anything additional we can do to help you in the future!
- Honest-1 Auto Care Castle Hills TX