Lewisville Auto Repair

I recently bought a truck with 160k miles. Because I didn't know the service history I wanted to make sure all the relevant service items were taken care of. I was really happy with how they worked with me to determine what was really needed. What I thought was needed, they suggested I not do... which was impressive to me.

Needed tire repair. Stopped in Honest Auto for first time. Friendly rapid service. Pleasant environment.

UPDATE: about 10 minutes after writing this review, the location contacted me to help me get to work. The next day, the owner Robin personally came to pick me up and take me to work. She brought me donuts and apologized profusely. She noted that they had contacted Indeed to place an ad for more help so that this experience would not occur again. She was VERY friendly and genuine with her response. I actually learned a lot from her and enjoyed our conversation. My car was repaired and ready for me when I got off. I only put 4 stars because they quoted me a "discounted" price when I went to get my car, but it was actually the original price they quoted me from the start. Someone was to call me about it the next day and never did, but I'm okay with that. I am furious. After having my car for 12 HOURS, I had to contact this location 4 times (was hung up on 2 of the 4 times) to find out that they never received the part they ordered for my car. This has left me stranded with no way to get to work tomorrow. Since I was originally contacted at 11:40am to be told that my service would take 1/2 hour to complete, I did not plan on having to have back up transportation. I am very shocked by this outcome, as my initial visit in January of 2018 was great. Unfortunately, I will not be patronizing this establishment any longer and expect discounted services for this delay. Businesses should NEVER be this poor with communication.

I can’t comment on the service as I never got my car in for service. I made a 12pm appointment and when I showed at 11:55am I was told they were backed up and wouldn’t be able to get me in. What, then, is the point of taking appointments? The people in the office didn’t seem to care other than being surprised that no one called me to inform me or reschedule the appointment. Service might be great, but I’ll never know. I will continue to take my vehicles to places that honor appointments and do the work requested.

They are probably a very good service center, not much to say otherwise. Could communicate a little better as to what is going on. They tried hard to fix the problem though. The owner was a pleasure to speak with.

I'm sold! These guys weren't like a lot of the shops these days. Their name says it. I never had the crazy feeling at all that I better watch their every move. They explained EVERYTHING to me from start to finish and asked before and showed me the part of anything that would be extra. They have gained me and my family as customers. Knowledgeable, courteous, and above all, honest, just like the name says.

So far, excellent customer service, and work for my vehicles. Update: 5 to 2 stars. Friendly, but I took a car in for general maintenance and after I left the check engine light came on after about 5 miles, i pulled the code and gave me a lean mixture. Sure enough i checked they didn't close the air box properly when checking the filter, i corrected and cleared the code. I went to them the next day They didn't have a response to my questions about this other than an apology, was supposed to call me and never did. Possible intentionally left loose to get more work. Be cautious, very cautious.

The best experience I've ever had with car repair !

Exceptional Team

Today I went to get my inspection and oil changed, expecting the usual bad service because I have NEVER been anywhere that serviced my car that treated me with kindness and respect. Today that changed! Honest 1 treated me like a queen. Endless snacks and drinks. Comfy waiting area. Free WiFi. Kind and knowledgeable employees that spoke to me like a human being not some “dumb girl that doesn’t know anything about cars”. It was refreshing to be treated with great customer services, especially in an industry where that is so rare for women.