Lewisville Auto Repair

Took my personal vehicle in and they diagnosed issues and did repairs in record time. Great company and timely service

Pros: everyone was nice and efficient. Free inspection with the oil change. Let me bring my own oil. No pushy sales people. Gave me quote for items found and sent me on my way. Snacks, refreshments, tv, and free WiFi. Within walking distance of target, restaurants, and bars. Cons: I booked an appointment but didn’t realize that doesn’t mean you get in at that time. I realize that is the system for many car places but I am not a fan. Someone had just arrived before my appointment so they got priority. So I had to wait 45 mins for their car to be done, then 45 for mine. I used to go to kwik car and be in and out in under 30 mins. Also, which again I realize many places do this, they inspected my car and said I needed new brakes. That is fine but gave me a quote for brakes and new rotors. To get everything done it would be $860. I am young and am just learning about car things. Luckily I have family and friends who are able to guide me. I had others inspect my rotors and they are completely fine. I think it just had a different expectation with the store name “Honest-1 Auto Care.” Overall, I would probably go back if I was in a pinch. But the convenient location loses its convenience when I still have to wait behind non-appointments. Overall, I’d give a neutral 3 star rating.

I went in for something simple a light bulb replacement, the waiting area was full with folks getting an oil change, the front desk attendant look at the approximate time to complete the jobs they had on hand and recommended for me to return 2 hours later, came back the place was clear. My job was done in 15 minutes, and I was out of there. Going back for service in my 2017 Cadillac friendly, honest and neighborly service great to have this business in our area

I went in to get my oil change. The waiting area is nice and comfortable...there are plenty of water, coffee, tea, hot cooca, and snack for the kids. I also really like that they had a little play area for my little one to play so the whole waiting part was very smooth and relaxed. I will return.

Office and mechanic staff were very nice and helpful! Made me feel welcome! I will definitely be back!

Service was fast and work was done to my satisfaction. The rates for what I had done were very reasonable. I was very pleased since they took me as a walk-in.

They were fast, courteous and knowledgeable.

I got an estimate from Honest auto for new break pads and they quoted me $842 for labor and new break pads. I then went to Midas off Main Street in The Colony and my bill was only $280 for new break pads front and rear and labor included. I don’t know about other services but if you need new breaks I would go to Midas. I am not the type to leave bad reviews but I don’t want people getting taken advantage of. Hopefully this will help someone save money in the future. God Bless! 😀

Awesome experience. Quick and low price.

Definitely NOT HONEST. I went to this place based on positive reviews but after my experience with them, the low ratings were SPOT-ON with regards to this establishment. Not sure how they got some high ratings (maybe friends/relatives putting in reviews?). Went to this establishment and told the manager about needing an alignment job based on recommendation from tire shop. Here are the issues I encountered with this establishment 1) Met a manager at this facility and told him about the work needed. He asked where the vehicle was and I mentioned it was in their parking lot and gave him the vehicle model. My vehicle model is the only one in their lot and he continues to ask where the vehicle is. It’s right in front of him but he is talking very patronizingly. (Not sure, but could be a racism issue here) 2) I had made an appointment for this service but making an appointment with them is useless (it is a meaningless gesture as they don’t honor or respect your time). Dropped the vehicle earlier than the scheduled appointment time to do this simple alignment job. Called 2 hours later and the person answering the phone didn’t even know the status and didn’t think there was a vehicle like that in the shop (Huh??) 3) Finally got fed up with the wait time and went back to the facility to get my vehicle. At this point I didn’t care if they did the job or not. Guess what, they DID NOT do the job I asked them to but they did give me a quote in excess of $3000 to do other work I didn’t ask for. Left this place in hurry!! You can read several reviews from people going to do a simple oil change and this establishment coming out with quotes for literally $1000’s. Also, they do a horrible job in honoring people’s time. Recommend changing name to DIS-Honest Auto Care. Can’t stand places with names like “honest”, if they can’t honor it. Take my advice if you are reading this review. Take your business elsewhere and find some other reputable establishment.