When you have a sick kid in tow, and 2 cars to drive (I have to drive one to get here, but I have to pick up another car), I was wondering how it's gonna be done. Do I have to leave her at home in order to pick up the other car? I told them, and immediately they said no problem. They drove one, had another employee follow in another car, and followed me home. And I didn't have to leave my kid alone at home at all. Wonderful service right there. I really appreciate this part of their service! Of course their waiting room is so nice with my favorite HGTV always running, and a kid's corner with cartoons, that my kid and I can spend hours there no problem. Thank you for tonight. It's been a stressful few days. It would probably be impossible in another service center.