Lewisville Auto Repair

Best customer service ever!! Can't say enough. And honest, just like their name. I see them regularly, but there was a repair I needed and it was near Christmas time. The mechanic found me an affordable fix that would give me a few months before a major repair, so I could "spend money on presents". I was there w my toddler. Oh yes, their children's corner is awesome too!

I've taken my car to the Honest-1 location on Windhaven several times for oil changes. The time it took to complete was appropriate in the past. Location is clean and staff is always friendly and price is right. They always accurately recommended what needed to be taken care of ( oh I made sure they proved it to me ) Once they even filled my flat so I could make it to the tire station. So why give them a 1-star now? We'll I think the staff or outlook has changed...oh sure, they still smile (passive aggressively)... but read on... This time I wanted to get the 60K mile service. ( I think they should re-name the place to "We can honestly just do oil changes now") They mentioned they perform all car services except collision repair. They told me they could inspect the standard checklist and would let me know what repairs were required. So because I've had a decent experience with them in the past, I thought I could trust Honest-1 to do things they said they would do. Boy was I disappointed....see red flags below: - They did not open the hood of my car (hey car guys, how many things do you think they forgot to check?) - My tire pressure light is still on (no mention of that in the feedback ) - I already know my car is shaky when I brake (no mention of that in the feedback + plus I saw the only guy of color in back point out suspension or brakes to the manager - wow) - They did not ask if I wanted to perform tire rotation which is standard in 60K service - And the cherry on top, they did NOT replace my oil change sticker (I "honestly" don't think they performed the oil change at all) ! Oh and I got my car back after an hour and 15 minutes of barely doing any kind of inspection ( come on now - you guys have a direct view to the garage ) I shouldn't care what the reasons are for this type of change in service/heart by Honest-1 and should just stick to the facts but based on other negative reviews I think my intuition is right on. I did also feel the staff was being patronizing (hey assist manager guy, if I go and come back at an appointed time I save myself 30 mins - just be straightforward and tell me you don't do appointments). I personally believe what's happening is a subtle form of racism with passive aggressiveness (they are neglecting the actual problems with my car, or over / unnecessarily charging others). That's why you will see sporadic bad reviews with specific content on their performance that just doesn't seem right. That's ok though because in the end they are wasting their own potential talents/time/dignity . They might have gotten some of my $$/time but reviews are forever.

I love getting my car’s oil changes here. They have great customer service, free WiFi, snacks/drinks, and a place for the kids to play. They’re very good at communicating any additional issues they come across (like filters). I liked that this last time I needed to charge my cell phone and they gave me a plug and cord to do so. Ask and they’re bound to have a solution or answer here to solve your problem. I also like to support women owned businesses when I have the opportunity to do so!

Very friendly and upfront about any issues with my vehicle. No high pressure sales just honest assessment.

Every person we encountered here was courteous and professional. They did excellent at explaining the repairs needed. Thank you.

Honest-1 saved me a lot of money!!! The auto repair shop we've been going to for years quoted me $400.00 for a battery cable replacement....Honest-1 evaluated my situation and fixed my problem with NO CHARGE!! This was our first experience with Honest-1, but it will not be our last! Thank you, Thank you!

Great team, great place, and very honest, with reasonable prices. They have become my go to Auto repair shop for both of my vehicles. I highly recommend them to anyone and they turned me into a loyal customer of theirs in no time. They haven't fell short on anything and I have been 100% satisfied with everything all around. Great service, great people at a very reasonable price.

Honest-1 saved me a lot of money!!! The auto repair shop we've been going to for years quoted me $400+ to replace my battery cable...Honest-1 evaluated my situation and fixed my issue with NO CHARGE!! This was our first experience with Honest-1, and it will not be our last! Thank you!

I gotta say....this is the place to go. I have been there 3x. I hope I dont need to go back. But if you find you self in that position. Look no further.

Very clean place.... I typically see places clean but the shop workers are rough and dishelved but this place everyone was polite and put together. I also liked how when my problems were addressed they gave zero pressure to me and discussed possible options if I was not able to handle the issues to my car they were going to hit me with. Very comfortable with this place and now has become my new place as we all know how dealerships rip you off this place doesn`t and paid fair pricing.